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FAQ

Find answers to common questions about our design, renovation process, and services.

Q1

Is the on-site estimation free?

Yes, our on-site estimation and phone consultations are completely free of charge.

Feel free to contact us anytime for professional advice or a home visit.

Q2

Does your quotation include all costs?

Yes, our quotation is fully transparent and includes all labor and material costs.
 Any additional work or adjustments will always be discussed and approved in advance.

Q3

Do you charge a deposit before starting the work?

No, we don’t take any deposits.
We only start collecting payments one week after the project begins — once you’ve seen our workmanship and are confident to continue.


This gives clients enough time to consider, and it reflects our confidence in our quality.

Q4

How does the payment schedule work?

The payment schedule is based on the project size and duration.
In general, the

total quotation is divided by the estimated project weeks,
and that amount is due every Saturday during construction.

Q5

What are your working hours?

Our regular working hours are Monday to Saturday, from 9:30 AM to 7:00 PM, excluding public holidays.
This ensures steady progress while respecting local noise regulations.

Q6

How long does a typical renovation take?

A standard kitchen renovation takes 4 – 6 weeks, and a bathroom takes 3 – 4 weeks.
 The exact duration depends on the design complexity and material availability.

Q7

Do you provide a warranty?

Yes, all our renovation projects come with a 5-year warranty,
ensuring long-term peace of mind and guaranteed workmanship quality.

Q8

Can you help with permit applications?

A: Absolutely. Our BCIN-qualified team is experienced with local regulations and can manage all necessary permits and approvals on your behalf. 

Q9

Who provides the materials?

We can provide and deliver all materials required for your project.
If you choose to purchase materials yourself, we recommend having them delivered by your supplier  

to ensure timely scheduling and proper handling.

Q10

Can you help pick up materials for me?

We only handle delivery for the materials we supply.
For client-supplied materials, we prefer that suppliers arrange delivery directly —
this keeps the workflow efficient and prevents potential damage or delays.

Q11

Do I need to be on-site during construction?

Not necessarily. We provide weekly progress updates and maintain open communication throughout,
so you can stay informed even if you’re not physically present.

Thanks for submitting!

Connect with Us

©2019 by Dong Fong Construction Company 東方建築. Proudly created with Wix.com

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647-462-9901

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@dongfongconstruction

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